Complimentary Tech Support Categories
25 Years Product Experience

Complimentary Tech Support Categories

for Scientific Word/WorkPlace


Here are the levels of our complimentary Technical Support for the different categories of user. The privileges and benefits of each are as follows:

M    Annual Maintenance

  • Complimentary Premier Technical Support, usually within 2 hours
  • Receive bi-monthly mailings, together with additional Annual-Maintenance-only mailings
  • Discount of 75% off the cost of small-group live Training Courses
  • Complimentary access to the v5.5 Training videos
  • 30-day credit terms
List of benefits available at www.sciword.co.uk/annual.htm

A    Premier

  • Complimentary Premier Technical Support, often within 2 hours
  • Receive bi-monthly mailings, together with additional preferential mailings
  • 30-day credit terms

B    Standard

  • Complimentary Technical Support guaranteed within 24 hours
  • Receive bi-monthly mailings
  • 30-day credit terms

C    Basic (aka Naughty Step)

  • Complimentary Technical Support guaranteed within 7 days
  • Access to mailings via our website mailings page
  • Cash-with-Order

For customers with particular requirements not covered by the complimentary Technical Support available to registered users, we offer the dedicated Support Contract.

 

Last Updated: 3rd July 2017