Complimentary Tech. Support Categories
25 Years Product Experience

Complimentary Tech. Support Categories

for Scientific Word/WorkPlace


Here are the levels of our complimentary Technical Support for the different categories of user. The privileges and benefits of each are as follows:

M    Annual Maintenance

  • Complimentary Premier Technical Support – usually within a couple of hours – including for version 5.5 even beyond June 2017
  • Receive bi-monthly mailings, together with additional Annual-Maintenance Technical mailings
  • Live Training 75% discount, limited to small groups of four
  • Complimentary access to the Training videos (complete v5.5; gradual release of v6.0)
  • 30-day credit terms
List of benefits available at www.sciword.co.uk/annual.htm

A    Premier

  • Complimentary Premier Technical Support – often within 2 hours – including for version 5.5 even beyond June 2017
  • Receive bi-monthly mailings, together with additional preferential mailings
  • 30-day credit terms

B    Standard

  • Complimentary v6.0 Technical Support guaranteed within 24 hours
  • Receive bi-monthly mailings
  • 30-day credit terms

C    Basic (aka Naughty Step)

  • Complimentary v6.0 Technical Support guaranteed within 7 days
  • Access to mailings via our website mailings page
  • Cash-with-Order

For customers with particular requirements not covered by the complimentary Technical Support available to registered users, we offer the dedicated Support Contract.

 

Last Updated: 27th October 2017