Complimentary Tech. Support Categories

Here are the levels of our Technical Support for the different categories of user. The privileges and benefits of each are as follows:

M    Annual Maintenance

• Premier Technical Support – usually within 2 hours – including for version 5.5 even beyond June 2017
• Receive bi-monthly mailings, together with additional Annual-Maintenance Technical mailings
• Live Training 75% discount, limited to small groups of four
• Complimentary access to the Training videos (complete v5.5; gradual release of v6.0)
• 30-day credit terms

List of benefits available at www.sciword.co.uk/annual.htm

A    Premier

• Premier Technical Support – often within 2 hours – including for version 5.5 even beyond June 2017
• Receive bi-monthly mailings, together with additional preferential mailings
• 30-day credit terms

B    Standard

• Complimentary v6.0 Technical Support guaranteed within 24 hours
• Receive bi-monthly mailings
• 30-day credit terms

C    Basic (aka Naughty Step)

• Technical Support guaranteed within 7 days
• Access to mailings via our website mailings page
• Cash-with-Order

For customers with particular requirements not covered by the complimentary Technical Support available to registered users, we offer the dedicated Support Contract.