Deep in winter... and it's time for our February mailing with further tips from recent Tech. Support issues.
The current version of Scientific Word, Scientific WorkPlace and Scientific Notebook is v6.0.29; if you are running an earlier version we recommend you update to the current version when convenient; the installation instructions are here.
We Emailed back with the following information:It appears that one of my colleagues, recently left, had installed Scientific Workplace on his PC. Unfortunately I cannot access the PC in “administrator” mode, only “guest user” mode. I cannot find the licence number from the PC but know it is running V5.5 as this is the icon on the desktop. I have also found a box containing the original software. It too has version 5.5 on it. In the box I find an install disk for V3.5 However that may have been placed in the box when V5.5 was installed. However the small installation wallet the disk is in also has a licence number - 401-xxxxx-yyyyy-zzzzz Scientific Workplace Maple Permanent . Are you able to tell me if this licence is for V5.5 – in which case we may be able to transfer it across PC’s?
We added that:The serial number 401-xxxxx-yyyyy-zzzzz does come up on our database, as belonging to Prof. <Snip>. He bought this as a v3.5 upgrade to his previous v3.0 – see the table below – on 12/9/01.
SW SWP v1.0 13xxxx N/A v2.0 14xxxx 27xxxx v2.5 14xxxxWW 27xxxxWW v3.0 SWxxxxxxx SWPxxxxxxx v3.5 300-xxxxx-yyyyy-zzzzz 401-xxxxx-yyyyy-zzzzz v4.0 300-E0300-xxxxx-yyyyy-zzzzz 403-E0300-xxxxx-yyyyy-zzzzz v4.1 300-E0400-xxxxx-yyyyy-zzzzz 403-E0400-xxxxx-yyyyy-zzzzz v5.0 300-E0500-xxxxx-yyyyy-zzzzz 403-E0500-xxxxx-yyyyy-zzzzz v5.5 300-E0600-xxxxx-yyyyy-zzzzz 403-E0600-xxxxx-yyyyy-zzzzz v6.0 300-E0700-xxxxx-yyyyy-zzzzz 403-E0700-xxxxx-yyyyy-zzzzz
We anticipate that the table of serial numbers above will prove useful to other users in the future.
If you have access to the C: drive on the machine running Scientific WorkPlace v5.5, you may be able to find the serial number from the file C:\swp55\Licenses\license.lic, which you can open with WordPad. However, the [v5.5] icon on the desktop might indicate no more than that the v5.5 demo was once installed.
This was easily resolved:With regard to sciword 5.5, may I ask if it is possible to obtain the format as illustrated by the highlights in the attached.
This sort of appearance is very useful in maths/stats writing but doesn’t appear among “miscellaneous symbols”.
For completeness, you should perhaps also see the related point covered in our February 2013 mailing Item 4....the capital letters shown (T, W, N, G) are available from the Text tag pop-up – Calligraphic (on the Tag toolbar); and the script l is on the second row of Miscellaneous Symbols (on the Symbol Panels toolbar).
The solution is straight-forward – simply edit the .css file (in the associated css folder) removing the http: as follows:
We apologise for the inconvenience; we trust that a later build than the current v6.0.29 will make this manual adjustment unnecessary.@import url("//www.mackichan.com/supportfiles/6.0/css/latex_internal.css");
Here's where we give away free access to one of our Training videos... We Emailed him back saying:
Have received an encouraging response from [Journal Name] to a paper submitted as a standard PDF compiled from a SciWord 5.5 document I'm a bit worried that they ask for an editable source document in Word, (which I havn't got) or TeX. Is there something I need to do beyond the LaTex formulation implicit in the SciWord document?
The complete v5.5 Training videos are available to download for £197 + VAT, with Educational discount to £147 + VAT.To produce editable .tex files for others not using Scientific Word you will want to save the document in Portable LaTeX; we suggest you watch section 5.1 of the videos of our v5.5 Training Course; you can watch the video by clicking here. The relevant parts instruct you how to:
To export your .tex file to produce a Word document (section 4.3 of the Training Course) we suggest you read our June 2012 mailing Item 3.
- Save the document in Portable LaTeX (6m10s – end)
- Wrap this Portable LaTeX file to produce a .rap file containing all the graphics, style files etc (1m50s – 5m13s). We recommend you also send them the Portable LaTeX .tex file in case they have problems unwrapping the .rap file.
giving an error message we could not recall ever having seen before. Initially we replied with the standard list of things to check:...trying to install SciWord on a new work laptop using an external DVD drive.
The message I keep getting is attached...
and asked which version of Windows he was using. We drew a blank – he replied:Here are some things it might be:
- Did you reboot first?
- Are you following the installation instructions at https://www.sciword.co.uk/!v5.5%20Installation.pdf ?
- Specifically, did you right-click – Run as Administrator?
and so we concluded:Many thanks for such a quick reply... I'm using Windows 10.
Yes I've rebooted. Followed usual instructions. Tried running both as non-admin and admin user.
The reason for the external drive is the new laptop doesn't have a built-in drive.
We have certainly seen a handful of cases over the years where problems have arisen from network drives being mapped to different letters from the usual C: and D: – so we could certainly believe that having the installation CD in an external H: drive (for example) might be problematic......since you've tried the usual things we suggested, the error is probably caused by the external drive. Why not just download the .exe file to the laptop's hard disk according to the link in the installation instructions (Step 2)?
Please check your Email now – and look in your spam folder or Gmail Promotions tab if it's not there in a couple of minutes...but that message often seems not to get noticed. I guess people must be so excited about getting to use our software free of charge for 30 days ;-)
Thanks for reading!
This software is way too good to keep to yourself! Why not tell your colleagues and co-authors? Perhaps some Emails... maybe a blog post on a mathematics/economics forum? Even easier is to Share our Facebook page – or any of the Product pages on our website – with your Facebook friends. Thanks a lot.