Our clear, unequivocal policy about Spam, Cookies and Fair Use of Technical Support
25 Years Product Experience

The Small Print



  1. We don't like spam
  2. We are frustrated by it ourselves
  3. We will never rent or sell your contact details to a third party


We use cookies – of course we do! – to give you the best experience on our website. Cookies allow web applications to respond to you as an individual. If you continue without changing your settings, we’ll assume that you are happy to receive cookies on our website.
However, if you would like to, you can change your cookie settings at any time (Start – Control Panel – Internet Options – Privacy).

Fair Use of Technical Support

  1. We are pleased to provide our Unbeatable Expert Technical Support for our standard registered users free of charge, resourced from the profit on sales
  2. We prefer not to impose rules and quotas on our provision of Technical Support beyond expecting Fair Use:
    • Most users make demands on our Technical Support occasionally (two or three times a year) or never; a few do so slightly more regularly
    • Some users make more extensive demands on our resources, but this is viable when accompanied by multiple quality referrals leading to further sales
    • Other users pay for our Training Course, which reduces their need for Technical Support
  3. We do not regard it as Fair Use for you:
    • Never to make quality referrals using our Referral link Send this site to a friend! (click here), and
    • Decline to obtain Training, and
    • Continue to make significant demands on our Technical Support (several issues per year, requiring double-digit Emails from us) – in effect obtaining Training by Email free of charge.
  4. Beyond the complimentary Expert Technical Support described here, recourse to our technical expertise is available as paid Consultancy Time or Support Contract.


Last Updated: 4th September 2017